Candy Fridge-freezer · your observations
Two compartments can give different accounts.
Record the fridge and freezer separately, including warnings and visible changes. This guide concerns suitable conventional domestic work. American-style, side-by-side and sealed refrigerant-circuit enquiries are outside our service.
A shared cabinet does not make the symptoms identical
Give the fridge result and freezer result separately. A warning on one compartment, frost in another and a change in door closure are different observations. Suitable work is checked against the actual conventional domestic model.
The fridge and freezer no longer agree
Retain each compartment’s reading or warning. The difference can frame a control, airflow or defrost discussion. It does not confirm a refrigerant failure, and sealed-system work is excluded.
It ends before the expected result
Say what you selected and the last ordinary stage you noticed. Include any completion signal or warning. Do not repeat an unsafe programme merely to obtain a more detailed account.
When a model ending is missing
Explain what is known and what cannot safely be seen. Do not substitute a similar online product number or remove equipment to make the reference look complete.
When a part has been suggested online
Retain the exact product and observation for the team to assess. A generic article or a code from another family is not confirmation of a part order or stock availability.
Reading the Candy label
Keep the full installed Candy designation, the actual product type and the existing control arrangement. This name identifies an enquiry route; it does not establish current manufacture, parts stock, replacement compatibility or acceptance of every product.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.