Cooker · your observations
Which part of the cooker needs attention?
Keep the hob, grill and oven observations distinct. Give the fuel arrangement and the actual cavity or burner involved. Suitable gas-related work requires specific agreement; this site does not offer gas conversions or AGA repairs.
Keep the fuel arrangement explicit
A cooker can combine different fuel arrangements across hob and ovens. Identify the actual product and affected section. Never assume that a general cooker guide confirms gas work, a fuel conversion or an AGA repair.
The grill result has changed
Record the selected function and affected cavity. Follow the product’s ordinary instructions for door position. Stop use for electrical tripping, burning or unsafe smells rather than testing another setting.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
When replacement is being considered
Discuss the existing unit and connections first. Similar appearance, dimensions or a shared badge cannot by themselves establish a compatible replacement.
When the sequence is hard to remember
Start with the last ordinary use you can describe reliably. Keep uncertain details identified as uncertain rather than filling them in with a likely-sounding explanation.
At your Purley address
Give the full service postcode and describe the actual fitted access in Purley. CR8 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.