Enquiry preparation
Cooker: explain the event before the changed behaviour
For a cooker enquiry: If relevant, mention an interruption, altered setting or recent move. Keep the sequence factual. Something happening earlier does not prove it caused the present symptom or identify a failed part.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Keep the hob, grill and oven observations distinct. Give the fuel arrangement and the actual cavity or burner involved. Suitable gas-related work requires specific agreement; this site does not offer gas conversions or AGA repairs.
The purpose of this detail
The cooker reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
What still needs agreement
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.