Enquiry preparation
Freezer: explain the event before the changed behaviour
For a freezer enquiry: If relevant, mention an interruption, altered setting or recent move. Keep the sequence factual. Something happening earlier does not prove it caused the present symptom or identify a failed part.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Say where ice is already visible and whether the door closes normally. Retain the exact alarm and any actual temperature display. Leave the lining and ice intact: chipping or improvised heating can turn an enquiry into further damage.
The purpose of this detail
The freezer reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
What still needs agreement
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.