Enquiry preparation
Hob: agree the proposed work before choosing components
For a hob enquiry: Ask what labour, parts and further attendance would involve. Website guidance cannot establish that a particular part is needed, available or included in a final charge.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Identify induction, ceramic, solid-plate or gas format, then say whether one zone or the whole hob changed. Transcribe the display. For induction, describe cookware recognition from ordinary use without deliberately repeating electrical trips.
The purpose of this detail
The hob reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
What still needs agreement
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.