Enquiry preparation
Washer-dryer: agree the proposed work before choosing components
For a washer-dryer enquiry: Ask what labour, parts and further attendance would involve. Website guidance cannot establish that a particular part is needed, available or included in a final charge.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Tell us about washing and drying separately. Did the wash finish and empty before the drying result changed? Include the combined or dry-only selection and the approximate load. The same cabinet contains functions that can behave differently.
The purpose of this detail
The washer-dryer reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
What still needs agreement
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.