Cooker · your observations
Which part of the cooker needs attention?
Keep the hob, grill and oven observations distinct. Give the fuel arrangement and the actual cavity or burner involved. Suitable gas-related work requires specific agreement; this site does not offer gas conversions or AGA repairs.
Keep the fuel arrangement explicit
A cooker can combine different fuel arrangements across hob and ovens. Identify the actual product and affected section. Never assume that a general cooker guide confirms gas work, a fuel conversion or an AGA repair.
The grill result has changed
Record the selected function and affected cavity. Follow the product’s ordinary instructions for door position. Stop use for electrical tripping, burning or unsafe smells rather than testing another setting.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
When ordinary results vary
A brief note of settings and outcomes already observed can make variation easier to explain. One good result does not settle a recurring enquiry.
When several functions are mentioned
List each function and whether it responds. This avoids losing a specific heating, movement or drainage observation inside the phrase that the whole appliance is broken.
At your Caterham address
Give the full service postcode and describe the actual fitted access in Caterham. CR3 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.