Cooker · your observations
Which part of the cooker needs attention?
Keep the hob, grill and oven observations distinct. Give the fuel arrangement and the actual cavity or burner involved. Suitable gas-related work requires specific agreement; this site does not offer gas conversions or AGA repairs.
Keep the fuel arrangement explicit
A cooker can combine different fuel arrangements across hob and ovens. Identify the actual product and affected section. Never assume that a general cooker guide confirms gas work, a fuel conversion or an AGA repair.
The grill result has changed
Record the selected function and affected cavity. Follow the product’s ordinary instructions for door position. Stop use for electrical tripping, burning or unsafe smells rather than testing another setting.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
When the display remains normal
Keep the visible display and actual behaviour in separate sentences. A familiar-looking panel can remain illuminated even when the selected function produces a different result.
When replacement is being considered
Discuss the existing unit and connections first. Similar appearance, dimensions or a shared badge cannot by themselves establish a compatible replacement.
At your Chaldon address
Give the full service postcode and describe the actual fitted access in Chaldon. CR3 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.