Fridge-freezer · your observations
Two compartments can give different accounts.
Record the fridge and freezer separately, including warnings and visible changes. This guide concerns suitable conventional domestic work. American-style, side-by-side and sealed refrigerant-circuit enquiries are outside our service.
A shared cabinet does not make the symptoms identical
Give the fridge result and freezer result separately. A warning on one compartment, frost in another and a change in door closure are different observations. Suitable work is checked against the actual conventional domestic model.
The fridge and freezer no longer agree
Retain each compartment’s reading or warning. The difference can frame a control, airflow or defrost discussion. It does not confirm a refrigerant failure, and sealed-system work is excluded.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
When replacement is being considered
Discuss the existing unit and connections first. Similar appearance, dimensions or a shared badge cannot by themselves establish a compatible replacement.
When a part has been suggested online
Retain the exact product and observation for the team to assess. A generic article or a code from another family is not confirmation of a part order or stock availability.
At your Carshalton address
Give the full service postcode and describe the actual fitted access in Carshalton. SM5 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.