Vacuum cleaner · your observations
Separate suction from power and brush movement.
Retain the model and describe which function changed, including charging or a visible warning where relevant. Follow only the manufacturer’s normal user-care instructions. Small-appliance work needs individual acceptance before arranging anything.
Keep the cleaning functions separate
A turning brush, a powered display and good suction are different functions. Explain which one changed and any charging indication. This is a model-specific work enquiry, not a blanket promise for every small appliance.
Pickup falls while another function still works
State whether the brush, power or warning also changed. Only use the manufacturer’s ordinary user-care directions. Leave batteries and electrical housings closed and ask whether the actual work can be accepted.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
When replacement is being considered
Discuss the existing unit and connections first. Similar appearance, dimensions or a shared badge cannot by themselves establish a compatible replacement.
When a part has been suggested online
Retain the exact product and observation for the team to assess. A generic article or a code from another family is not confirmation of a part order or stock availability.
At your Warlingham address
Give the full service postcode and describe the actual fitted access in Warlingham. CR6 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.