Washing machine · your observations
Was it the wash, the emptying or the final spin?
Begin with the stage you recognised, rather than the part you suspect. A drum holding water and an emptied drum with wet laundry need different descriptions. Keep the programme, door status and exact warning with your full model reference.
Why drainage and spinning are separate
Many machines will not proceed to the final spin while water remains. Say whether it emptied, whether the door unlocked and what the panel showed. Those observations help keep a drainage enquiry separate from a drive or load-balance question.
Emptying finished but the load stayed wet
Note the load and selected programme, and whether the drum moved at other ordinary stages. Balance, drive or control questions may be relevant. Wet washing alone does not establish a failed motor.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
When the display remains normal
Keep the visible display and actual behaviour in separate sentences. A familiar-looking panel can remain illuminated even when the selected function produces a different result.
When a part has been suggested online
Retain the exact product and observation for the team to assess. A generic article or a code from another family is not confirmation of a part order or stock availability.
At your Kenley address
Give the full service postcode and describe the actual fitted access in Kenley. CR8 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.