Washing machine · your observations
Was it the wash, the emptying or the final spin?
Begin with the stage you recognised, rather than the part you suspect. A drum holding water and an emptied drum with wet laundry need different descriptions. Keep the programme, door status and exact warning with your full model reference.
Why drainage and spinning are separate
Many machines will not proceed to the final spin while water remains. Say whether it emptied, whether the door unlocked and what the panel showed. Those observations help keep a drainage enquiry separate from a drive or load-balance question.
Emptying finished but the load stayed wet
Note the load and selected programme, and whether the drum moved at other ordinary stages. Balance, drive or control questions may be relevant. Wet washing alone does not establish a failed motor.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
When the last user is someone else
Ask for their description of the selection and outcome where possible. Retain what was actually observed rather than replacing it with a guessed component name.
When replacement is being considered
Discuss the existing unit and connections first. Similar appearance, dimensions or a shared badge cannot by themselves establish a compatible replacement.
At your Reedham address
Give the full service postcode and describe the actual fitted access in Reedham. CR8 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.