Washing machine · your observations
Was it the wash, the emptying or the final spin?
Begin with the stage you recognised, rather than the part you suspect. A drum holding water and an emptied drum with wet laundry need different descriptions. Keep the programme, door status and exact warning with your full model reference.
Why drainage and spinning are separate
Many machines will not proceed to the final spin while water remains. Say whether it emptied, whether the door unlocked and what the panel showed. Those observations help keep a drainage enquiry separate from a drive or load-balance question.
Emptying finished but the load stayed wet
Note the load and selected programme, and whether the drum moved at other ordinary stages. Balance, drive or control questions may be relevant. Wet washing alone does not establish a failed motor.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
When the fitting limits what you can see
Say which detail is not accessible in the normal position. Existing paperwork can help; preparing a request does not require lifting, dragging out or disconnecting equipment.
When a model ending is missing
Explain what is known and what cannot safely be seen. Do not substitute a similar online product number or remove equipment to make the reference look complete.
At your Shirley address
Give the full service postcode and describe the actual fitted access in Shirley. CR0 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.