ATAG Cooker hood · your observations
A working light does not tell the fan’s story.
Explain lighting, speed selection and air movement separately. If known, state whether air recirculates through filters or travels through an outside duct. Leave the fitted hood in place; there is no need to climb up or dismantle it.
The fitted air route matters
A recirculating hood and a ducted hood move air through different arrangements. Mention the existing route where known, without removing the unit. A change in sound, fan speed or light response should each have its own sentence.
Speed selection works but airflow seems reduced
Keep sound and air movement separate. The existing filter arrangement, controls and air route can matter to assessment. Do not unmount the hood or reach over an unsafe cooking surface for a closer view.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
When a model ending is missing
Explain what is known and what cannot safely be seen. Do not substitute a similar online product number or remove equipment to make the reference look complete.
When the sequence is hard to remember
Start with the last ordinary use you can describe reliably. Keep uncertain details identified as uncertain rather than filling them in with a likely-sounding explanation.
Reading the ATAG label
Keep the full installed ATAG designation, the actual product type and the existing control arrangement. This name identifies an enquiry route; it does not establish current manufacture, parts stock, replacement compatibility or acceptance of every product.
At your Sanderstead address
Give the full service postcode and describe the actual fitted access in Sanderstead. CR2 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.