Candy Tumble dryer · your observations
Did the programme finish, or just stop?
Identify the dryer format and describe the laundry at the end. A timed programme, a sensor programme and a drum that does not turn are different starting points. Note whether the clothes were warm, cold or still damp.
The drying format belongs in the model account
Vented, condenser and heat-pump dryers handle moisture differently. State the actual format rather than guessing from appearance. Ordinary sensing or drive enquiries must not be confused with excluded heat-pump sealed-system work.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
When a previous symptom seems to return
Mention earlier work using documents or dates you actually have. Similar behaviour can need a fresh assessment; the same phrase does not necessarily describe the same cause.
When replacement is being considered
Discuss the existing unit and connections first. Similar appearance, dimensions or a shared badge cannot by themselves establish a compatible replacement.
Reading the Candy label
Keep the full installed Candy designation, the actual product type and the existing control arrangement. This name identifies an enquiry route; it does not establish current manufacture, parts stock, replacement compatibility or acceptance of every product.
At your Purley address
Give the full service postcode and describe the actual fitted access in Purley. CR8 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.