CDA Washing machine · your observations
Was it the wash, the emptying or the final spin?
Begin with the stage you recognised, rather than the part you suspect. A drum holding water and an emptied drum with wet laundry need different descriptions. Keep the programme, door status and exact warning with your full model reference.
Why drainage and spinning are separate
Many machines will not proceed to the final spin while water remains. Say whether it emptied, whether the door unlocked and what the panel showed. Those observations help keep a drainage enquiry separate from a drive or load-balance question.
There is water left before the spin
Keep visible water, the locked-door status and any warning together. Drain path, pump or level information may need assessment, but the retained water does not distinguish them by itself. Never force the door.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
When a previous symptom seems to return
Mention earlier work using documents or dates you actually have. Similar behaviour can need a fresh assessment; the same phrase does not necessarily describe the same cause.
When entry needs another person
Keep the person authorising work and the person providing access clear. A locality name alone cannot establish permission, fitted access or the proposed visit arrangement.
Reading the CDA label
Keep the full installed CDA designation, the actual product type and the existing control arrangement. This name identifies an enquiry route; it does not establish current manufacture, parts stock, replacement compatibility or acceptance of every product.
At your Caterham address
Give the full service postcode and describe the actual fitted access in Caterham. CR3 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.