Hotpoint Tumble dryer · your observations
Did the programme finish, or just stop?
Identify the dryer format and describe the laundry at the end. A timed programme, a sensor programme and a drum that does not turn are different starting points. Note whether the clothes were warm, cold or still damp.
The drying format belongs in the model account
Vented, condenser and heat-pump dryers handle moisture differently. State the actual format rather than guessing from appearance. Ordinary sensing or drive enquiries must not be confused with excluded heat-pump sealed-system work.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
When several functions are mentioned
List each function and whether it responds. This avoids losing a specific heating, movement or drainage observation inside the phrase that the whole appliance is broken.
When the sequence is hard to remember
Start with the last ordinary use you can describe reliably. Keep uncertain details identified as uncertain rather than filling them in with a likely-sounding explanation.
Reading the Hotpoint label
Keep the full installed Hotpoint designation, the actual product type and the existing control arrangement. This name identifies an enquiry route; it does not establish current manufacture, parts stock, replacement compatibility or acceptance of every product.
At your Caterham address
Give the full service postcode and describe the actual fitted access in Caterham. CR3 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.