John Lewis Dishwasher · your observations
Follow the water and the programme to its last stage.
A dishwasher that never takes in water is different from one that washes then leaves water behind. Keep the last message, whether the programme declared completion and the condition of the dishes in one short account.
Completion changes the question
Standing water after an interrupted programme has different context from water after a declared finish. Keep that distinction with the exact warning and a description of whether the product is integrated or freestanding.
Water is still visible when you open the door
Say whether the programme completed or was interrupted. Retain the final warning and existing fitted arrangement. Drainage or water-level questions can be relevant without proving a faulty pump.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
When ordinary results vary
A brief note of settings and outcomes already observed can make variation easier to explain. One good result does not settle a recurring enquiry.
When a model ending is missing
Explain what is known and what cannot safely be seen. Do not substitute a similar online product number or remove equipment to make the reference look complete.
Reading the John Lewis label
Keep the full installed John Lewis designation, the actual product type and the existing control arrangement. This name identifies an enquiry route; it does not establish current manufacture, parts stock, replacement compatibility or acceptance of every product.
At your Coulsdon address
Give the full service postcode and describe the actual fitted access in Coulsdon. CR5 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.