John Lewis Washing machine · your observations
Was it the wash, the emptying or the final spin?
Begin with the stage you recognised, rather than the part you suspect. A drum holding water and an emptied drum with wet laundry need different descriptions. Keep the programme, door status and exact warning with your full model reference.
Why drainage and spinning are separate
Many machines will not proceed to the final spin while water remains. Say whether it emptied, whether the door unlocked and what the panel showed. Those observations help keep a drainage enquiry separate from a drive or load-balance question.
There is water left before the spin
Keep visible water, the locked-door status and any warning together. Drain path, pump or level information may need assessment, but the retained water does not distinguish them by itself. Never force the door.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
When a photograph would help
Use the accessible panel or normal fitted position and check for private paperwork in the frame. Never recreate burning, tripping or dangerous leakage for the camera.
When replacement is being considered
Discuss the existing unit and connections first. Similar appearance, dimensions or a shared badge cannot by themselves establish a compatible replacement.
Reading the John Lewis label
Keep the full installed John Lewis designation, the actual product type and the existing control arrangement. This name identifies an enquiry route; it does not establish current manufacture, parts stock, replacement compatibility or acceptance of every product.
At your Coulsdon address
Give the full service postcode and describe the actual fitted access in Coulsdon. CR5 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.