Purley appliance care
What did you notice during normal use?
The symptom desk helps organise your observation and shows possible assessment areas. It does not identify a failed component remotely.
We agree suitable work and arrangements for your actual appliance.
Browse observations by product
Expand a product for practical observations you can read without using the tool. These are enquiry pointers, not repair instructions.
Washing machine
It ends before the expected result
Say what you selected and the last ordinary stage you noticed. Include any completion signal or warning. Do not repeat an unsafe programme merely to obtain a more detailed account.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
There is water left before the spin
Keep visible water, the locked-door status and any warning together. Drain path, pump or level information may need assessment, but the retained water does not distinguish them by itself. Never force the door.
Emptying finished but the load stayed wet
Note the load and selected programme, and whether the drum moved at other ordinary stages. Balance, drive or control questions may be relevant. Wet washing alone does not establish a failed motor.
Washer-dryer
It ends before the expected result
Say what you selected and the last ordinary stage you noticed. Include any completion signal or warning. Do not repeat an unsafe programme merely to obtain a more detailed account.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
Washing finishes but drying disappoints
State the drying selection and approximate laundry load. Confirm whether emptying completed. Airflow, sensing and heat regulation can need assessment; a damp load is not a parts order.
Dishwasher
It ends before the expected result
Say what you selected and the last ordinary stage you noticed. Include any completion signal or warning. Do not repeat an unsafe programme merely to obtain a more detailed account.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
Water is still visible when you open the door
Say whether the programme completed or was interrupted. Retain the final warning and existing fitted arrangement. Drainage or water-level questions can be relevant without proving a faulty pump.
Tumble dryer
It ends before the expected result
Say what you selected and the last ordinary stage you noticed. Include any completion signal or warning. Do not repeat an unsafe programme merely to obtain a more detailed account.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
Oven
It ends before the expected result
Say what you selected and the last ordinary stage you noticed. Include any completion signal or warning. Do not repeat an unsafe programme merely to obtain a more detailed account.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
One cooking mode does not heat
Keep the cavity and mode symbol in the account, including any functions still responding in ordinary use. Heating, switching or regulation may need assessment. A working fan is not proof of a working heater.
Cooker
It ends before the expected result
Say what you selected and the last ordinary stage you noticed. Include any completion signal or warning. Do not repeat an unsafe programme merely to obtain a more detailed account.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
The grill result has changed
Record the selected function and affected cavity. Follow the product’s ordinary instructions for door position. Stop use for electrical tripping, burning or unsafe smells rather than testing another setting.
Hob
It ends before the expected result
Say what you selected and the last ordinary stage you noticed. Include any completion signal or warning. Do not repeat an unsafe programme merely to obtain a more detailed account.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
Only one zone responds differently
Keep the zone indication and actual hob format together. For induction, include ordinary cookware recognition observations. Similar displays can mean different things across models; repeated trip resets are not an investigation.
Cooker hood
It ends before the expected result
Say what you selected and the last ordinary stage you noticed. Include any completion signal or warning. Do not repeat an unsafe programme merely to obtain a more detailed account.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
Speed selection works but airflow seems reduced
Keep sound and air movement separate. The existing filter arrangement, controls and air route can matter to assessment. Do not unmount the hood or reach over an unsafe cooking surface for a closer view.
Fridge
It ends before the expected result
Say what you selected and the last ordinary stage you noticed. Include any completion signal or warning. Do not repeat an unsafe programme merely to obtain a more detailed account.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
The fridge is warmer than its usual setting
Actual readings and times can help where safely available. Describe door closure and visible frost. Suitable fan, control or defrost enquiries differ from excluded compressor and refrigerant-circuit work.
Freezer
It ends before the expected result
Say what you selected and the last ordinary stage you noticed. Include any completion signal or warning. Do not repeat an unsafe programme merely to obtain a more detailed account.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
Frost appears in a different pattern
Describe where you can see it without removing anything. Door sealing or defrost-control behaviour may need consideration. Leave covers intact and avoid sharp tools or improvised heat.
Fridge-freezer
It ends before the expected result
Say what you selected and the last ordinary stage you noticed. Include any completion signal or warning. Do not repeat an unsafe programme merely to obtain a more detailed account.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
The fridge and freezer no longer agree
Retain each compartment’s reading or warning. The difference can frame a control, airflow or defrost discussion. It does not confirm a refrigerant failure, and sealed-system work is excluded.
Food-waste disposal
It ends before the expected result
Say what you selected and the last ordinary stage you noticed. Include any completion signal or warning. Do not repeat an unsafe programme merely to obtain a more detailed account.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
A hum replaces the normal running sound
Stop running the disposer. A restriction or motor-related enquiry needs the actual model and control arrangement. Never reach into the chamber with hands or tools, even to show what you think is caught.
Toilet macerator
It ends before the expected result
Say what you selected and the last ordinary stage you noticed. Include any completion signal or warning. Do not repeat an unsafe programme merely to obtain a more detailed account.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
The pump keeps going after its usual cycle
Name the connected fitting last used and whether there is any backing-up waste. Incoming flow, activation and discharge questions depend on the exact unit. Stop connected use for backup; do not open it or add chemicals.
Vacuum cleaner
It ends before the expected result
Say what you selected and the last ordinary stage you noticed. Include any completion signal or warning. Do not repeat an unsafe programme merely to obtain a more detailed account.
The panel is dark, or the buttons do not respond
These are separate observations. Note which lights or displays remain visible and any interruption you already know about. Leave electrical housings shut; an enquiry does not require live testing.
A different sound starts during use
Describe the sound and its timing: at selection, during movement or at the end. Stop use for smoke, burning or uncontrolled movement instead of running another demonstration.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
Pickup falls while another function still works
State whether the brush, power or warning also changed. Only use the manufacturer’s ordinary user-care directions. Leave batteries and electrical housings closed and ask whether the actual work can be accepted.