AEG Hob · your observations
Keep each zone and its indication together.
Identify induction, ceramic, solid-plate or gas format, then say whether one zone or the whole hob changed. Transcribe the display. For induction, describe cookware recognition from ordinary use without deliberately repeating electrical trips.
Recognition and heating are different observations
On an induction hob, pan recognition can affect the response before heating begins. Keep the displayed indication and ordinary cookware observation with the exact model. No live tests or repeated electrical resets are needed for this account.
Only one zone responds differently
Keep the zone indication and actual hob format together. For induction, include ordinary cookware recognition observations. Similar displays can mean different things across models; repeated trip resets are not an investigation.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
When replacement is being considered
Discuss the existing unit and connections first. Similar appearance, dimensions or a shared badge cannot by themselves establish a compatible replacement.
When a part has been suggested online
Retain the exact product and observation for the team to assess. A generic article or a code from another family is not confirmation of a part order or stock availability.
Reading the AEG label
Keep the model and product number/PNC where shown on existing paperwork or a safely visible label. Keep the full installed AEG designation, the actual product type and the existing control arrangement. This name identifies an enquiry route; it does not establish current manufacture, parts stock, replacement compatibility or acceptance of every product.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.