LG Washer-dryer · your observations
One machine, two processes to describe.
Tell us about washing and drying separately. Did the wash finish and empty before the drying result changed? Include the combined or dry-only selection and the approximate load. The same cabinet contains functions that can behave differently.
A combined cycle still has distinct stages
A single selected programme can include washing, emptying and drying. Note which part finished and which result changed. Do not assume that a normal wash result proves the drying function is also operating normally.
Washing finishes but drying disappoints
State the drying selection and approximate laundry load. Confirm whether emptying completed. Airflow, sensing and heat regulation can need assessment; a damp load is not a parts order.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
When the last user is someone else
Ask for their description of the selection and outcome where possible. Retain what was actually observed rather than replacing it with a guessed component name.
When ordinary results vary
A brief note of settings and outcomes already observed can make variation easier to explain. One good result does not settle a recurring enquiry.
Reading the LG label
Keep the full installed LG designation, the actual product type and the existing control arrangement. This name identifies an enquiry route; it does not establish current manufacture, parts stock, replacement compatibility or acceptance of every product.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.