Enquiry preparation
Cooker hood: explain the event before the changed behaviour
For a cooker hood enquiry: If relevant, mention an interruption, altered setting or recent move. Keep the sequence factual. Something happening earlier does not prove it caused the present symptom or identify a failed part.
We agree suitable work and arrangements for your actual appliance.
For the appliance you actually own
Explain lighting, speed selection and air movement separately. If known, state whether air recirculates through filters or travels through an outside duct. Leave the fitted hood in place; there is no need to climb up or dismantle it.
The purpose of this detail
The cooker hood reference, fitting and observation allow a more specific discussion. They do not establish a failed part or guarantee a repair.
What still needs agreement
Confirm suitable work, proposed charges and access with the team. An enquiry notebook is preparation, not a reserved visit.