Cooker hood · your observations
A working light does not tell the fan’s story.
Explain lighting, speed selection and air movement separately. If known, state whether air recirculates through filters or travels through an outside duct. Leave the fitted hood in place; there is no need to climb up or dismantle it.
The fitted air route matters
A recirculating hood and a ducted hood move air through different arrangements. Mention the existing route where known, without removing the unit. A change in sound, fan speed or light response should each have its own sentence.
Speed selection works but airflow seems reduced
Keep sound and air movement separate. The existing filter arrangement, controls and air route can matter to assessment. Do not unmount the hood or reach over an unsafe cooking surface for a closer view.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
When the last user is someone else
Ask for their description of the selection and outcome where possible. Retain what was actually observed rather than replacing it with a guessed component name.
When the sequence is hard to remember
Start with the last ordinary use you can describe reliably. Keep uncertain details identified as uncertain rather than filling them in with a likely-sounding explanation.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.