Fridge · your observations
A reading and a time make a clearer cooling account.
Keep an actual safely visible temperature reading where available, together with its time and the door’s normal closure. Describe visible frost or a warning. A warm cabinet does not by itself establish a compressor or refrigerant fault.
Use the visible information rather than a refrigerant guess
The set temperature, actual display and safely available reading are different details. Retain them accurately with their times. The website does not offer compressor replacement, regassing or any sealed refrigerant-circuit work.
The fridge is warmer than its usual setting
Actual readings and times can help where safely available. Describe door closure and visible frost. Suitable fan, control or defrost enquiries differ from excluded compressor and refrigerant-circuit work.
Liquid is visible outside its usual route
Describe the first visible location and the stage of operation. Do not move connected equipment to trace a leak. Stop use where water approaches electrical parts or waste begins to back up.
When a previous symptom seems to return
Mention earlier work using documents or dates you actually have. Similar behaviour can need a fresh assessment; the same phrase does not necessarily describe the same cause.
When a part has been suggested online
Retain the exact product and observation for the team to assess. A generic article or a code from another family is not confirmation of a part order or stock availability.
At your Old Coulsdon address
Give the full service postcode and describe the actual fitted access in Old Coulsdon. CR5 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.