Hob · your observations
Keep each zone and its indication together.
Identify induction, ceramic, solid-plate or gas format, then say whether one zone or the whole hob changed. Transcribe the display. For induction, describe cookware recognition from ordinary use without deliberately repeating electrical trips.
Recognition and heating are different observations
On an induction hob, pan recognition can affect the response before heating begins. Keep the displayed indication and ordinary cookware observation with the exact model. No live tests or repeated electrical resets are needed for this account.
Only one zone responds differently
Keep the zone indication and actual hob format together. For induction, include ordinary cookware recognition observations. Similar displays can mean different things across models; repeated trip resets are not an investigation.
A message, number or symbol appears
Copy every character and preserve letters, zeroes and punctuation. The meaning depends on the exact product. A similar-looking warning on another appliance is not a reliable component diagnosis.
When a model ending is missing
Explain what is known and what cannot safely be seen. Do not substitute a similar online product number or remove equipment to make the reference look complete.
When entry needs another person
Keep the person authorising work and the person providing access clear. A locality name alone cannot establish permission, fitted access or the proposed visit arrangement.
At your Purley Oaks address
Give the full service postcode and describe the actual fitted access in Purley Oaks. CR2 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.