Miele Washer-dryer · your observations
One machine, two processes to describe.
Tell us about washing and drying separately. Did the wash finish and empty before the drying result changed? Include the combined or dry-only selection and the approximate load. The same cabinet contains functions that can behave differently.
A combined cycle still has distinct stages
A single selected programme can include washing, emptying and drying. Note which part finished and which result changed. Do not assume that a normal wash result proves the drying function is also operating normally.
Washing finishes but drying disappoints
State the drying selection and approximate laundry load. Confirm whether emptying completed. Airflow, sensing and heat regulation can need assessment; a damp load is not a parts order.
The result changes between ordinary uses
Keep settings and results from the occasions you already observed. A normal programme between problems adds context, but cannot identify the cause or establish that the difficulty has gone.
When the display remains normal
Keep the visible display and actual behaviour in separate sentences. A familiar-looking panel can remain illuminated even when the selected function produces a different result.
When a part has been suggested online
Retain the exact product and observation for the team to assess. A generic article or a code from another family is not confirmation of a part order or stock availability.
Reading the Miele label
Keep the full model designation and serial reference where safely available, with the exact function that changed. Keep the full installed Miele designation, the actual product type and the existing control arrangement. This name identifies an enquiry route; it does not establish current manufacture, parts stock, replacement compatibility or acceptance of every product.
At your Sanderstead address
Give the full service postcode and describe the actual fitted access in Sanderstead. CR2 is a broad postal reference. This guide does not establish a separate branch, service boundary or agreed attendance.
Discuss the proposed work
Call 0800 037 4915 with the model and sequence of events. Suitable work, charges and a Monday–Thursday appointment are checked for the individual request.